This is our promise to you. If you do not love Cooki - you can return your products for a refund. If you aren't 100% happy with your products and wish to return something to us, please email us at hello@cookihaircare.com to speak to one of our team. They will see if we can help you resolve the issue, or alternatively provide you with the returns info (customers are responsible for shipping and return shipping fees).
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ConditionsÂ
Return must be received within 60 days. Only bars purchased from our website will be accepted along with proof of purchase. Refunds will only be given back onto the same payment method.Â
You must not have used more than 25% of the bar. You will be refunded once we receive the bar back, so we do advise tracking to be used when returning products. We do not refund any delivery or return shipping fees, but refund you the cost of our products in full.Â
Please note that if you wish to exchange for another product, you will be responsible for paying the new delivery fee.Â
