Refund policy


Happiness Guarantee 

This is our promise to you. If you do not love Cooki - you can get your money back.

Try Cooki risk-free. 

In the unlikely event that you aren't 100% happy and wish to return something to us, please email us at hello@haircooki.com to speak to one of our Happiness Champions.  They will see if we can help you resolve the issue, or alternatively provide you with the returns info (you are responsible for shipping and returns fees).

Conditions of happiness guarantee: 

Return must be received within 60 days. Only bars purchased from haircooki.com.au will be accepted, along with proof of purchase. Refunds will only be given back to the same payment method. 

You must not have used more than 25% of the bar. You will be refunded once we receive the bar back, so we do advise tracking to be used when returning products. We do not refund any delivery or return shipping fees. 

If you wish to exchange for another type, you must also pay the new delivery fee. 


Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exchanges
We do not accept exchanges.


Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please note it can take some time for your bank or credit card company to process the refund, too.

 

You can always contact us for any returns question (or any questions!) at hello@haircooki.com