Shipping

Hair Cooki is an Australian company based in Gold Coast, Australia. All orders are shipped from our warehouse in Brisbane using Australia Post.

*Orders placed before 1 pm will be dispatched the same day. Orders placed after 1 pm will be shipped the next day. (Mon - Fri, excluding public holidays in QLD). This is not guaranteed, especially during busy periods including, but not limited to sales, Black Friday, December - January. 

Please note: Due to ongoing Covid restrictions and severe weather, please expect that there may be a delay in your delivery in Australia. Please allow an additional 5 business days for your parcel to arrive. 

All Australian shipping has a flat rate of $9.49 AUD.  

FREE DELIVERY in Australia on orders over $99

All of our orders are shipped to you in wither 100% recycled padded envelopes or boxes to protect the tins against any dings. These envelopes are also suitable for recycling after use.  Our orders are delivered with Australia Post, who are carbon neutral. 

Returns

Hair Cooki Happiness Guarantee 💯 😊

This is our promise to you. If you do not love Hair Cooki - You can get your money back.

Try Hair Cooki risk-free. 

In the unlikely event that you aren't 100% happy and wish to return something to us, please email us at hello@haircooki.com to speak to one of our Happiness Champions.  They will see if we can help you resolve the issue, or alternatively provide you with the returns info (you are responsible for shipping and returns fees).

Conditions 

Return must be received within 60 days. Only bars purchased from haircooki.com.au will be accepted along with proof of purchase. Refunds will only be given back onto the same payment method. 

You must not have used more than 25% of the bar. You will be refunded once we receive the bar back, so we do advise tracking to be used when returning products. We do not refund any delivery or return shipping fees. 

If you wish to exchange for another type, you must also pay the new delivery fee. 

 

To be eligible for a return, your item must be in brand new condition, and in its original packaging. You’ll also need the receipt or proof of purchase.  You must pay for return shipping.

To start a return, you can contact us athello@haircooki.com. We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. All delivery fees are non-refundable. 

About Hair Cooki

Yes! We sure do. We sell gift boxes for any occassion - Birthday gift, Christmas gift, holiday gift, bridesmaid guft, thank you gift, graduation gift, and more!

Check them out here - Gift Boxes

Wet Hair Cooki Shampoo Bar in hands until it begins to lather.  Run bar through wet hair from root to tip and massage until hair is lathered.  Rinse out with water.  Follow with conditioner if needed. Please remember that conditioner does not lather, so neither do our conditioner bars. You lightly coat the hair and rinse it out after a couple of minutes.

To keep your shampoo bar in good condition and long lasting, allow to dry in between washes.  We recommend using a drainer which can let the Cooki dry thoroughly. You can purchase the perfect sustainable bamboo drainer, or use something similar. 

Watch this video here for how to use.

Our bars are not made specifically with those who has any medical conditions or sensitive skin. It can very much depend on what causes irritation on your skin, which can greatly vary between people. Our Coconut bar is our most gentle shampoo bar.  It contains only 6 ingredients: sodium coco sulfate, natural organic cocoa butter, organic shea butter, virgin olive oil, virgin coconut oil, coconut extract.

Our Argan Oil and Hemp Seed Oil is the best to try because of its gentle nourishing properties, which leaves your hair feeling lightweight, bouncy, and clean! 

Here is a review we recently received for the Argan Oil & Hemp Seed Oil bar:

"For all my kinky curly haired girls, Hair Cooki has several different kinds of bars, I'm using the Argan Oil & Hemp Seed Oil bar and I love it.  It doesn't strip my hair and it's nice and moisturising”.

Eco friendly products are becoming the new norm. Why? because we now know about the true effects many of our actions and products we use have on our planet. We are becoming more aware as a society, and we can not ignore the signals that our planet is showing us. We need to protect our land, oceans, and all living species. The best way to do this is being a conscious consumer. Items made from plastic take years to decompose, they sit in landfill and leave microplastics behind which are eaten by animals, and humans. It is dangerous for us as well as the nature we share this beautiful planet with.

Where possible - use plastic free products, use reusable products (not single use items, such as cotton buds, plastic bags etc), reduce water use where possible, produce less carbon emissions and use renewable energy.

Yes, 100%. We are a zero waste brand, sellling high quality eco friendly products in Australia. Founded by Hannah, we are based in the sunny Gold Coast, and the compnay is run almost soley by Hannah. Our warhouse is in Brisbane which is where our eco friendly prodcuts are shipped from.

Our Lemon shampoo bar and Rose Conditioner bar for oily hair are best for anyone who has oily hair.  The citronella and essential oils in these bars make them suitable for oily hair, as they help remove and manage oil production in the hair. 

Try the Argan Oil & Hemp Seed bar to really nourish your hair if you suffer from dry hair.  Or if your ends are just in need of a bit of TLC this bar will be sure to help bring moisture back into your hair. 

Have no fear, dandruff is very common! If this is you, our calendula shampoo & conditioner are the best pair to fight against dandruff!!

Our Peppermint & Chamomile bar can be a great relief for those itchy scalps! Pair this with the calendula conditioner for the best experience. 

Our bars are only shampoo but they are packed with nourishing and moisturising natural ingredients, so some of our customers have said they don't use conditioner when using Hair Cooki, but it is a very personal opinion. 

If you usually use conditioners we suggest to continue a Hair Cooki Conditioner bar after the Hair Cooki Shampoo Bar. 

Yes, we do! Click on the product you want to purchase, and you will now see two options available - "With Tin" and "Refill - No Tin". Please note that the shampoo tins and conditioner tins are different sizes, so if you want the tins you will need one of each of these. 

We don't have a specific bar we recommend for dyed hair.  However, I have dyed blonde hair, and I’ve used all of the bars without an issue, but I also use purple conditioner once a week to help with those brassy tones. 

Our Hair Cooki shampoo bars can last for 3 months or more.  You need to dry the bar fully before placing it back in the tin in between uses. The best way to do this is using a tray or drainer which can let the Cooki drip and air dry. You can purchase the perfect sustainable bamboo drainer, or use something similar.  To ensure the bar lasts as long as possible, we also recommend storing the bar in a dry area of your bathroom, such as a cabinet, rather than in the shower. Following these directions will stop your Cooki from going mushy and will help it last a long time. 

Conditioner doesn't lather in water the same way that shampoo does, if you think to how regular bottled shampoo coats the hair, it should have the same effect. The bars don't always feel like lots comes off the bar, as you shouldn't need too much. Usually if you stroke it through the hair 2-4 times , when you touch your hair you should feel the conditioner In the hair even if it doesn't seem like much comes off. When you brush your hair after, you will notice is feels smoother and easier to comb through.  

HAIR COOKI IS ECO FRIENDLY

Save Water - The main ingredient in plastic shampoo bottles is water.  Hair Cooki eliminates the water and provides a solid shampoo bar.

Eliminate Plastic - No plastic is used in Hair Cooki packaging.  It comes in a reusable metal tin.  One bar equals 3 bottles of shampoo - so 3 fewer plastic bottles in a landfill!

Reduce Carbon Footprint - Hair Cooki comes in a solid bar.  It's lighter & smaller than plastic bottles, and takes up less space when shipped.

Yes! We now have 4 Conditioner Bars which you can use after the Shampoo Bar for a complete zero waste hair care routine! 

Hair Cookis are made with mostly natural ingredients, but are not fully natural. We avoid using many of the harsh chemicals you will find in many off the shelf shampoos and conditioners, and we also supplement our Cookis with  lots of natural goodness that can be great for hair such as argan oil, coconut oil, and shea butter. A full list of ingredients can be found on each product page. Please feel free to ask us if you have any questions. 

All of our bars contain some form of coconut in them. Some of our bars contain macadamia and argan nut oil, but all of our bars are made in a factory where there could be traces of other types of nuts / nut oil, so if you have any nut allergy, we would advise you to not use our bars. 

Wholesale

Do you offer wholesale?

Yes we do - Please send an enquiry to us at hello@haircooki.com with more details about your business and we can get back to you with of our our wholesale information.