Shipping

Cooki Haircare is an Australian company, with all orders shipped from our Brisbane warehouse via Australia Post.

Orders are typically processed and dispatched within 1-2 business days (Mon - Fri, excluding public holidays in QLD). Please note, during busy periods like Black Friday or December-January, processing times may be slightly longer.

We aim for swift dispatch within 24-48 hours, so your Cooki products will arrive as quickly as possible!

We offer FREE DELIVERY in Australia on orders over $69.

Australian shipping to metro areas has a flat rate of $9.50 AUD.  

If you live in a rural area, this can vary - pop your post code in at checkout and you'll be given the fee relevant to your address.

All of our orders are shipped to you in 100% recycled padded envelopes or boxes to protect the tins against any dings. These envelopes are also recyclable after use.  Our orders are delivered with Australia Post, who are carbon neutral. 

Returns

Cooki Happiness Guarantee 💯 😊

This is our promise to you. If you do not love Cooki - You can get your money back.

Try Cooki risk-free. 

In the unlikely event that you aren't 100% happy and wish to return something to us, please email us at hello@haircooki.com to speak to one of our Happiness Champions. They will see if we can help you resolve the issue, or alternatively provide you with the returns info (you are responsible for shipping and returns fees).

Conditions 

Return must be received within 60 days. Only bars purchased from haircooki.com.au will be accepted along with proof of purchase. Refunds will only be given back onto the same payment method. 

You must not have used more than 25% of the bar. You will be refunded once we receive the bar back, so we do advise tracking to be used when returning products. We do not refund any delivery or return shipping fees. 

If you wish to exchange for another type, you must also pay the new delivery fee. 

 

To be eligible for a return, your item must be in brand new condition, and in its original packaging. You’ll also need the receipt or proof of purchase.  You must pay for return shipping.

To start a return, you can contact us at hello@haircooki.com. We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. All delivery fees are non-refundable. 

About Cooki

Yes, 100%. We are a zero waste brand, sellling high quality eco friendly products in Australia. Owned by Jaimee, we are based in Sydney, and the company is run almost solely by Jaimee plus our amazing warehouse team, who are based in Brisbane - which is where our products are shipped from.

Try the Argan Oil Shampoo Bar to really nourish your hair if you have dry, grey, thick or curly hair. This is our richest formula and is very smoothing. If your hair veers oily or fine though, it might be too rich for this hair type, and we'd recommend the Ginger Shampoo Bar instead for these hair types.

Our Peppermint & Chamomile Shampoo Bar can be a great relief for those itchy scalps! Pair this with the Coconut Conditioner for the best experience. 

Yes! We sure do. We sell gift boxes for any occassion - Birthday gift, Christmas gift, holiday gift, bridesmaid guft, thank you gift, graduation gift, and more!

Check them out here - Gift Boxes

Wet Cooki Shampoo Bar in hands until it begins to lather.  Run bar through wet hair from root to tip and massage until hair is lathered. Rinse out with water. Follow with conditioner if needed. Please remember that traditional conditioner does not lather, so neither do our conditioner bars. You lightly coat the hair and rinse it out after a couple of minutes.

To keep your shampoo bar in good condition and long lasting, allow to dry in between washes.  We recommend using a drainer which can let the Cooki dry thoroughly. You can purchase the perfect sustainable bamboo drainer, or use something similar. 

Our bars are not made specifically for those with certain medical conditions or sensitive skin. It can very much depend on what causes irritation on your skin, which can greatly vary between people. Our Coconut bar is our most gentle shampoo bar. It contains only 6 ingredients: sodium coco sulfate, natural organic cocoa butter, organic shea butter, virgin olive oil, virgin coconut oil, coconut extract.

Our Argan Oil and Hemp Seed Oil is the best to try because of its gentle nourishing properties, which leaves your hair feeling lightweight, bouncy, and clean! 

Here is a review we recently received for the Argan Oil & Hemp Seed Oil bar:

"For all my kinky curly haired girls, Cooki has several different kinds of bars, I'm using the Argan Oil & Hemp Seed Oil bar and I love it.  It doesn't strip my hair and it's nice and moisturising”.

Eco friendly products are becoming the new norm. Why? because we now know about the true effects many of our actions and products we use have on our planet. We are becoming more aware as a society, and we cannot ignore the signals that our planet is showing us. We need to protect our land, oceans, and all living species. The best way to do this is being a conscious consumer. Items made from plastic take years to decompose, they sit in landfill and leave microplastics behind which are eaten by animals, and humans. It is dangerous for us as well as the nature we share this beautiful planet with.

Where possible - use plastic free products, use reusable products (not single use items, such as cotton buds, plastic bags etc), reduce water use where possible, produce less carbon emissions and use renewable energy.

Our Ginger shampoo bar, Lemon shampoo bar and Coconut Conditioner are best for anyone who has oily hair.  The ingredients such as ginger or citronella in these bars make them ideal for oily hair, as they help remove and balance oil production in the scalp. 

Have no fear, dandruff is very common! If this is you, our calendula shampoo & conditioner are the best pair to fight against dandruff!

Our bars are only shampoo but they are packed with nourishing and moisturising natural ingredients, so some of our customers have said they don't use conditioner when using Cooki, but it is a very personal opinion. 

If you usually use conditioners we suggest to continue a Cooki Conditioner bar after the Shampoo Bar. 

Yes, we do offer refill boxes! Click on the product you want to purchase, and you will now see two options available - "With Tin" and "In Box". Please note that the shampoo tins and conditioner tins are different sizes, so if you want the tins you will need one of each of these. 

While we haven't had our bars formally tested for colour safety, based on customers' experience (including a trial with a customer with freshly dyed blue hair!) all of our bars are gentle enough to be used on coloured hair and have not in our experience caused any premature colour fading. We also have our best seller, a Purple Toning Shampoo Bar specifically for blonde and highlighted hair, which helps to neutralise brassy yellow tones.

Our Cooki shampoo bars can last for 3 months or more, and have a use by date of 24 months.  You will need to allow the bar to dry out fully before placing it on a drainer dish to thoroughly dry out between uses. The best way to do this is using a tray or drainer which can let the Cooki drip and air dry. You can purchase the perfect sustainable bamboo drainer, or use something similar.  To ensure the bar lasts as long as possible, we also recommend storing the bar in a dry area of your bathroom, such as a cabinet, rather than in the shower, and on a drainer dish, using the tins mainly for travel rather than everyday storage. Following these directions will stop your Cooki from going mushy and will help it last a long time. 

Conditioner doesn't lather in water the same way that shampoo does, if you think to how regular bottled shampoo coats the hair, it should have the same effect. The bars don't always feel like lots comes off the bar, as you shouldn't need too much. Usually if you stroke it through the hair 2-4 times, when you touch your hair you should feel the conditioner In the hair even if it doesn't seem like much comes off. When you brush your hair after, you will notice is feels smoother and easier to comb through. It's also worth noting that when brand new our conditioner bars may not 'glide' as easily - as they soften up after a few uses, they will continue to glide more and more smoothly, and the bar will last a very long time.

COOKI IS ECO FRIENDLY

Save Water - The main ingredient in plastic shampoo bottles is water.  Cooki eliminates the water and provides a solid shampoo bar.

Eliminate Plastic - No plastic is used in Cooki packaging.  It comes in a reusable metal tin.  One bar equals 3 bottles of shampoo - so 3 fewer plastic bottles in a landfill!

Reduce Carbon Footprint - Cooki comes in a solid bar.  It's lighter & smaller than plastic bottles, and takes up less space when shipped.

Yes! We have multiple Conditioner Bars which you can use after the Shampoo Bar for a complete zero waste hair care routine! 

Cooki bars are made with mostly natural ingredients, but are not fully natural. For our lathering agent, we use Sodium Coco Sulfate, which is a more naturally derived surfactant made from coconuts, and is far more gentle on the hair than traditional detergents like Sodium Lauryl Sulfate.

We avoid using the harsh chemicals and silicones you will find in many off the shelf shampoos and conditioners, and we also supplement our Cooki bars with  lots of natural goodness that can be great for your hair such as argan oil, coconut oil, and shea butter.

A full list of ingredients can be found on each product page. Please feel free to ask us if you have any questions. 

Owner Jaimee here - I own Cooki because on my journey of having stage 4 endometriosis and trying to get rid of toxins from my beauty products, I found that using natural shampoo that doesn’t foam up properly isn’t very rewarding. My hair never felt truly clean when using fully sulfate-free ingredients like Sodium Cocoyl Isethionate. Unfortunately this is why most people don’t switch to low tox products, so I wanted to change that.

Our bars are free of SLS and other harsh traditional sulfates that strip the hair and have been shown to cause skin irritation. Sodium Coco Sulfate is coconut derived and is far more gentle than SLS, so much so that we have many customers with psoriasis and eczema who say our Peppermint Shampoo is the first thing that has ever soothed their scalp to that extent.

The first wash with our bar is low lather if one’s hair is quite oily, and the second wash is very foamy. I wanted to find a balance of natural ingredients and efficacy so we could have the best of both worlds - sparkling clean hair, without the phthalates, silicones, phenoxyethanol, PEGs, parabens and harsh sulfates. I don’t believe it has to be one or the other anymore, thankfully!

All of our bars contain some form of coconut in them. Some of our bars contain macadamia and argan nut oil, but all of our bars are made in a factory where there could be traces of other types of nuts / nut oil present, so if you have any nut allergy, we would advise you not to use our bars. 

Wholesale

Do you offer wholesale?

Yes we do, we work with a number of wonderful retailers all over Australia who sell our bars. You can request to sign up for a wholesale account using this form. Alternatively you can send an enquiry to us at hello@haircooki.com with more details about your business and we will get back to you within 24 hours.

Discount Codes

Any discount code must be applied at checkout, and cannot be used after purchase and payment has been completed. Only one discount code can be used on any transaction. Discount codes cannot be used on sale items, or bundles. 

Nope, Cooki's formulas are proudly palm oil free, plus also cruelty-free and vegan. None of our products are tested on animals, and no orangutan's home was destroyed in the making of our products.